Tech Support

Articles about technical support and device & fleet management

33 articles
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Written by Camilla Bennett

How many base stations do I need?

proximity of base station (dhubs)
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Written by Camilla Bennett. Updated over a week ago

Does the sensor chime every time someone walks through the door?

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Written by Camilla Bennett. Updated over a week ago

I can't log in.

What to do if you are not able to log in to your Dor account.
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Written by Camilla Bennett. Updated over a week ago

Can I use Alkaline Batteries?

Understanding batteries in your sensor.
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Written by Camilla Bennett. Updated over a week ago

How long do the sensor’s batteries last?

Understanding the battery life of your sensor.
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Written by Camilla Bennett. Updated over a week ago

I just reset my password and I can’t log in to the dashboard. Can you help?

Login issues after password reset
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Written by Camilla Bennett. Updated over a week ago

The dashboard doesn’t seem to update anymore. What do I do?

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Written by Camilla Bennett. Updated over a week ago

I can't mount my sensor.

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Written by Camilla Bennett. Updated over a week ago

How do I reset the sensor?

How to reset your sensor
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Written by Camilla Bennett. Updated over a week ago

Can I cancel my order?

What to do if you want to cancel your order
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Written by Camilla Bennett. Updated over a week ago

I think my sensor is damaged, what should I do?

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Written by Camilla Bennett. Updated over a week ago

My sensor has fallen off the door, what do I do?

How to determine if you have mounted your sensor on an approved surface, and what to do if it falls off the doorframe.
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Written by Camilla Bennett. Updated over a week ago

The data on my dashboard does not look right.

Data discrepancy on the dashboard
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Written by Camilla Bennett. Updated over a week ago

My batteries are dead - what do I do?

How to replace the batteries in your sensor.
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Written by Camilla Bennett. Updated over a week ago

Will I still have access to my data after my account is canceled?

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Written by Camilla Bennett. Updated over a week ago

My sensor has low batteries - what do I do?

What to do if your sensor has low batteries.
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Written by Camilla Bennett. Updated over a week ago

My base station is offline. What do I do?

What do to if your base station is disconnected
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Written by Camilla Bennett. Updated over a week ago

My sensor is offline. What do I do?

What to do if your sensor is disconnected
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Written by Camilla Bennett. Updated over a week ago

One of my locations ‘Needs Attention’ - what do I do?

How to manage your locations and their associated devices.
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Written by Camilla Bennett. Updated over a week ago

How do I change my account email?

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Written by Camilla Bennett. Updated over a week ago

I lost my devices, what do I do?

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Written by Camilla Bennett. Updated over a week ago

Our store moved, how do I change the address?

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Written by Camilla Bennett. Updated over a week ago

How do I connect my sensor over Wi-Fi?

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Written by Camilla Bennett. Updated over a week ago

What data is available through the API?

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Written by Camilla Bennett. Updated over a week ago

My sensor won’t connect during activation.

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Written by Camilla Bennett. Updated over a week ago

My base station won’t connect during activation.

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Written by Camilla Bennett. Updated over a week ago

Can you exclude store employees from counts?

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Written by Camilla Bennett. Updated over a week ago

I can’t mount my sensor on the doorframe - can I mount it on the ceiling?

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Written by Camilla Bennett. Updated over a week ago

How does Dor measure accuracy?

Accuracy audits
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Written by Camilla Bennett. Updated over a week ago

Does the sensor count both directions?

Understanding ins and outs with your sensor
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Written by Camilla Bennett. Updated over a week ago

My batteries are dead - what do I do?

How to replace the batteries in your sensor
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Written by Camilla Bennett. Updated over a week ago

How accurate is the sensor?

How to understand the accuracy of your sensor
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Written by Camilla Bennett. Updated over a week ago

Does Dor provide occupancy?

How Dor works
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Written by Camilla Bennett. Updated over a week ago