Tech Support
Articles about technical support and device & fleet management
33 articles
Written by Camilla Bennett
How many base stations do I need?
proximity of base station (dhubs)Written by Camilla Bennett. Updated over a week ago
Does the sensor chime every time someone walks through the door?
Written by Camilla Bennett. Updated over a week ago
I can't log in.
What to do if you are not able to log in to your Dor account.Written by Camilla Bennett. Updated over a week ago
Can I use Alkaline Batteries?
Understanding batteries in your sensor.Written by Camilla Bennett. Updated over a week ago
How long do the sensor’s batteries last?
Understanding the battery life of your sensor.Written by Camilla Bennett. Updated over a week ago
I just reset my password and I can’t log in to the dashboard. Can you help?
Login issues after password resetWritten by Camilla Bennett. Updated over a week ago
The dashboard doesn’t seem to update anymore. What do I do?
Written by Camilla Bennett. Updated over a week ago
I can't mount my sensor.
Written by Camilla Bennett. Updated over a week ago
How do I reset the sensor?
How to reset your sensorWritten by Camilla Bennett. Updated over a week ago
Can I cancel my order?
What to do if you want to cancel your orderWritten by Camilla Bennett. Updated over a week ago
I think my sensor is damaged, what should I do?
Written by Camilla Bennett. Updated over a week ago
My sensor has fallen off the door, what do I do?
How to determine if you have mounted your sensor on an approved surface, and what to do if it falls off the doorframe.Written by Camilla Bennett. Updated over a week ago
The data on my dashboard does not look right.
Data discrepancy on the dashboardWritten by Camilla Bennett. Updated over a week ago
My batteries are dead - what do I do?
How to replace the batteries in your sensor.Written by Camilla Bennett. Updated over a week ago
Will I still have access to my data after my account is canceled?
Written by Camilla Bennett. Updated over a week ago
My sensor has low batteries - what do I do?
What to do if your sensor has low batteries.Written by Camilla Bennett. Updated over a week ago
My base station is offline. What do I do?
What do to if your base station is disconnectedWritten by Camilla Bennett. Updated over a week ago
My sensor is offline. What do I do?
What to do if your sensor is disconnectedWritten by Camilla Bennett. Updated over a week ago
One of my locations ‘Needs Attention’ - what do I do?
How to manage your locations and their associated devices.Written by Camilla Bennett. Updated over a week ago
How do I change my account email?
Written by Camilla Bennett. Updated over a week ago
I lost my devices, what do I do?
Written by Camilla Bennett. Updated over a week ago
Our store moved, how do I change the address?
Written by Camilla Bennett. Updated over a week ago
How do I connect my sensor over Wi-Fi?
Written by Camilla Bennett. Updated over a week ago
What data is available through the API?
Written by Camilla Bennett. Updated over a week ago
My sensor won’t connect during activation.
Written by Camilla Bennett. Updated over a week ago
My base station won’t connect during activation.
Written by Camilla Bennett. Updated over a week ago
Can you exclude store employees from counts?
Written by Camilla Bennett. Updated over a week ago
I can’t mount my sensor on the doorframe - can I mount it on the ceiling?
Written by Camilla Bennett. Updated over a week ago
How does Dor measure accuracy?
Accuracy auditsWritten by Camilla Bennett. Updated over a week ago
Does the sensor count both directions?
Understanding ins and outs with your sensorWritten by Camilla Bennett. Updated over a week ago
My batteries are dead - what do I do?
How to replace the batteries in your sensorWritten by Camilla Bennett. Updated over a week ago
How accurate is the sensor?
How to understand the accuracy of your sensorWritten by Camilla Bennett. Updated over a week ago
Does Dor provide occupancy?
How Dor worksWritten by Camilla Bennett. Updated over a week ago