Tech Support
Articles about technical support and device & fleet management
How many base stations do I need?
Does the sensor chime every time someone walks through the door?
I can't log in.
Can I use Alkaline Batteries?
How long do the sensor’s batteries last?
I just reset my password and I can’t log in to the dashboard. Can you help?
The dashboard doesn’t seem to update anymore. What do I do?
I can't mount my sensor.
How do I reset the sensor?
Can I cancel my order?
I think my sensor is damaged, what should I do?
My sensor has fallen off the door, what do I do?
The data on my dashboard does not look right.
Will I still have access to my data after my account is canceled?
My sensor has low batteries - what do I do?
My base station is offline. What do I do?
My sensor is offline. What do I do?
One of my locations ‘Needs Attention’ - what do I do?
How do I change my account email?
I lost my devices, what do I do?
Our store moved, how do I change the address?
How do I connect my sensor over Wi-Fi?
What data is available through the API?
My sensor won’t connect during activation.
My base station won’t connect during activation.
Can you exclude store employees from counts?
I can’t mount my sensor on the doorframe - can I mount it on the ceiling?
How does Dor measure accuracy?
Does the sensor count both directions?
My batteries are dead - what do I do?
How accurate is the sensor?
Does Dor provide occupancy?