Tech Support

Articles about technical support and device & fleet management

Camilla Bennett avatar Levent Bas avatar
33 articles in this collection
Written by Camilla Bennett and Levent Bas

How many base stations do I need?

proximity of base station (dhubs)
Levent Bas avatar
Written by Levent Bas
Updated over a week ago

Does the sensor chime every time someone walks through the door?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

I can't log in.

What to do if you are not able to log in to your Dor account.
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

Can I use Alkaline Batteries?

Understanding batteries in your sensor.
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

How long do the sensor’s batteries last?

Understanding the battery life of your sensor.
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

I just reset my password and I can’t log in to the dashboard. Can you help?

Login issues after password reset
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

The dashboard doesn’t seem to update anymore. What do I do?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

I can't mount my sensor.

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

How do I reset the sensor?

How to reset your sensor
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

Can I cancel my order?

What to do if you want to cancel your order
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

I think my sensor is damaged, what should I do?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

My sensor has fallen off the door, what do I do?

How to determine if you have mounted your sensor on an approved surface, and what to do if it falls off the doorframe.
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

The data on my dashboard does not look right.

Data discrepancy on the dashboard
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

My batteries are dead - what do I do?

How to replace the batteries in your sensor.
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

Will I still have access to my data after my account is canceled?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

My sensor has low batteries - what do I do?

What to do if your sensor has low batteries.
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

My base station is offline. What do I do?

What do to if your base station is disconnected
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

My sensor is offline. What do I do?

What to do if your sensor is disconnected
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

One of my locations ‘Needs Attention’ - what do I do?

How to manage your locations and their associated devices.
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

How do I change my account email?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

I lost my devices, what do I do?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

Our store moved, how do I change the address?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

How do I connect my sensor over Wi-Fi?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

What data is available through the API?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

My sensor won’t connect during activation.

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

My base station won’t connect during activation.

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

Can you exclude store employees from counts?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

I can’t mount my sensor on the doorframe - can I mount it on the ceiling?

Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

How does Dor measure accuracy?

Accuracy audits
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

Does the sensor count both directions?

Understanding ins and outs with your sensor
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

My batteries are dead - what do I do?

How to replace the batteries in your sensor
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

How accurate is the sensor?

How to understand the accuracy of your sensor
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago

Does Dor provide occupancy?

How Dor works
Camilla Bennett avatar
Written by Camilla Bennett
Updated over a week ago