Tech Support
Articles about technical support and device & fleet management
By Camilla1 author32 articles
- How many base stations do I need?
- Does the sensor chime every time someone walks through the door?
- I can't log in.
- Can I use Alkaline Batteries?
- How long do the sensor’s batteries last?
- I just reset my password and I can’t log in to the dashboard. Can you help?
- The dashboard doesn’t seem to update anymore. What do I do?
- I can't mount my sensor.
- How do I reset the sensor?
- Can I cancel my order?
- I think my sensor is damaged, what should I do?
- My sensor has fallen off the door, what do I do?
- The data on my dashboard does not look right.
- Will I still have access to my data after my account is canceled?
- My sensor has low batteries - what do I do?
- My base station is offline. What do I do?
- My sensor is offline. What do I do?
- One of my locations ‘Needs Attention’ - what do I do?
- How do I change my account email?
- I lost my devices, what do I do?
- Our store moved, how do I change the address?
- How do I connect my sensor over Wi-Fi?
- What data is available through the API?
- My sensor won’t connect during activation.
- My base station won’t connect during activation.
- Can you exclude store employees from counts?
- I can’t mount my sensor on the doorframe - can I mount it on the ceiling?
- How does Dor measure accuracy?
- Does the sensor count both directions?
- My batteries are dead - what do I do?
- How accurate is the sensor?
- Does Dor provide occupancy?