# Dor Help Center

> Advice and answers from the Dor Team

## Getting started

- [Connect with the Dor team](http://help.getdor.com/en/articles/4474780-connect-with-the-dor-team.md)
- [How does Dor's sensor work?](http://help.getdor.com/en/articles/4446654-how-does-dor-s-sensor-work.md): Brief overview on Dor's proprietary thermal technology
- [Does the sensor count children?](http://help.getdor.com/en/articles/4449634-does-the-sensor-count-children.md)
- [What metrics can I see in the dashboard?](http://help.getdor.com/en/articles/4449855-what-metrics-can-i-see-in-the-dashboard.md): What's available in the dashboard
- [Where is the sensor mounted?](http://help.getdor.com/en/articles/4449507-where-is-the-sensor-mounted.md): Sensor mount examples
- [Is my doorway compatible with Dor?](http://help.getdor.com/en/articles/4449666-is-my-doorway-compatible-with-dor.md): Doorway compatibility
- [What if my door is taller than 12 ft?](http://help.getdor.com/en/articles/4449680-what-if-my-door-is-taller-than-12-ft.md)
- [Can I install the sensor on an elevator door frame?](http://help.getdor.com/en/articles/4449663-can-i-install-the-sensor-on-an-elevator-door-frame.md)
- [Can I install multiple sensors on a wide doorway?](http://help.getdor.com/en/articles/4449677-can-i-install-multiple-sensors-on-a-wide-doorway.md)
- [Does Dor connect over Wi-Fi?](http://help.getdor.com/en/articles/4449639-does-dor-connect-over-wi-fi.md): Wifi connectivity

## Installing Dor

- [I just placed my order! When should I expect to receive my devices?](http://help.getdor.com/en/articles/4449734-i-just-placed-my-order-when-should-i-expect-to-receive-my-devices.md): Orders are typically shipped in 2 days
- [Where can I find the tracking information for my order?](http://help.getdor.com/en/articles/4449753-where-can-i-find-the-tracking-information-for-my-order.md): Tracking your shipment
- [My package hasn’t arrived - where is it?](http://help.getdor.com/en/articles/4449761-my-package-hasn-t-arrived-where-is-it.md): Tracking your package
- [I just got my sensor installed! When can I view my data?](http://help.getdor.com/en/articles/4449714-i-just-got-my-sensor-installed-when-can-i-view-my-data.md)
- [How do I mount the sensor?](http://help.getdor.com/en/articles/4450242-how-do-i-mount-the-sensor.md): How to mount your sensor for optimal accuracy.
- [My devices just arrived - how do I activate and install them?](http://help.getdor.com/en/articles/4449715-my-devices-just-arrived-how-do-i-activate-and-install-them.md)
- [What is a Tag?](http://help.getdor.com/en/articles/4450014-what-is-a-tag.md): How to group locations
- [What is a Primary Contact?](http://help.getdor.com/en/articles/4450017-what-is-a-primary-contact.md): Who will receive notifications when things go wrong?

## The Dor App

- [Where can I find my API key?](http://help.getdor.com/en/articles/4449708-where-can-i-find-my-api-key.md)
- [How can I connect my point of sale system to Dor?](http://help.getdor.com/en/articles/4449770-how-can-i-connect-my-point-of-sale-system-to-dor.md): POS integration setup
- [How do I add another location to my account?](http://help.getdor.com/en/articles/4449775-how-do-i-add-another-location-to-my-account.md): Adding locations to your account
- [How do I opt out of emails?](http://help.getdor.com/en/articles/4449871-how-do-i-opt-out-of-emails.md): How to adjust your email preferences.
- [How often does the dashboard update?](http://help.getdor.com/en/articles/4449914-how-often-does-the-dashboard-update.md): How to use the dashboard
- [How do I invite a user?](http://help.getdor.com/en/articles/4449916-how-do-i-invite-a-user.md): How to add a user if you are an Admin or a Manager
- [How do I remove a user?](http://help.getdor.com/en/articles/4449983-how-do-i-remove-a-user.md): How to remove a user if you are an Admin or Manager
- [How can I change my password?](http://help.getdor.com/en/articles/4450059-how-can-i-change-my-password.md): How to change the password to your Dor account
- [What types of user roles are available in the dashboard?](http://help.getdor.com/en/articles/4450066-what-types-of-user-roles-are-available-in-the-dashboard.md): Types of users that can access Dor
- [How do I create a location tag?](http://help.getdor.com/en/articles/4450096-how-do-i-create-a-location-tag.md): How to create a location tag to group locations together
- [How can I reset my password?](http://help.getdor.com/en/articles/4450063-how-can-i-reset-my-password.md): "I forgot my password"
- [How do I assign or change a Primary Contact?](http://help.getdor.com/en/articles/4450104-how-do-i-assign-or-change-a-primary-contact.md): How to assign a Primary Contact to manage a location
- [How do I export my data?](http://help.getdor.com/en/articles/4450108-how-do-i-export-my-data.md): How to export your data to view it as an Excel or CSV document
- [How can I check the status of my devices?](http://help.getdor.com/en/articles/4450112-how-can-i-check-the-status-of-my-devices.md): How to check the connectivity and battery status of your base station and sensor
- [How do I adjust my email preferences?](http://help.getdor.com/en/articles/4450289-how-do-i-adjust-my-email-preferences.md)
- [Do you have a Mobile App?](http://help.getdor.com/en/articles/4450292-do-you-have-a-mobile-app.md): How to access Dor from your cell phone or mobile device
- [How do I add a second primary contact?](http://help.getdor.com/en/articles/13404410-how-do-i-add-a-second-primary-contact.md)
- [How to do I set store hours?](http://help.getdor.com/en/articles/13403415-how-to-do-i-set-store-hours.md): Setting open and closed hours for your team.
- [How do I set a location's store hours?](http://help.getdor.com/en/articles/13403926-how-do-i-set-a-location-s-store-hours.md): Manage a single location's store hours schedule.
- [How do I set closed days?](http://help.getdor.com/en/articles/13403880-how-do-i-set-closed-days.md): Manage your closed days

## Tech Support

- [How many base stations do I need?](http://help.getdor.com/en/articles/4557396-how-many-base-stations-do-i-need.md): proximity of base station \(dhubs\)
- [Does the sensor chime every time someone walks through the door?](http://help.getdor.com/en/articles/4450275-does-the-sensor-chime-every-time-someone-walks-through-the-door.md)
- [I can't log in.](http://help.getdor.com/en/articles/4450307-i-can-t-log-in.md): What to do if you are not able to log in to your Dor account.
- [Can I use Alkaline Batteries?](http://help.getdor.com/en/articles/4450235-can-i-use-alkaline-batteries.md): Understanding batteries in your sensor.
- [How long do the sensor’s batteries last?](http://help.getdor.com/en/articles/4450218-how-long-do-the-sensor-s-batteries-last.md): Understanding the battery life of your sensor.
- [I just reset my password and I can’t log in to the dashboard. Can you help?](http://help.getdor.com/en/articles/4450311-i-just-reset-my-password-and-i-can-t-log-in-to-the-dashboard-can-you-help.md): Login issues after password reset
- [The dashboard doesn’t seem to update anymore. What do I do?](http://help.getdor.com/en/articles/4450305-the-dashboard-doesn-t-seem-to-update-anymore-what-do-i-do.md)
- [I can't mount my sensor.](http://help.getdor.com/en/articles/4449706-i-can-t-mount-my-sensor.md)
- [How do I reset the sensor?](http://help.getdor.com/en/articles/4450298-how-do-i-reset-the-sensor.md): How to reset your sensor
- [Can I cancel my order?](http://help.getdor.com/en/articles/4450287-can-i-cancel-my-order.md): What to do if you want to cancel your order
- [I think my sensor is damaged, what should I do?](http://help.getdor.com/en/articles/4450285-i-think-my-sensor-is-damaged-what-should-i-do.md)
- [My sensor has fallen off the door, what do I do?](http://help.getdor.com/en/articles/4450276-my-sensor-has-fallen-off-the-door-what-do-i-do.md): How to determine if you have mounted your sensor on an approved surface, and what to do if it falls off the doorframe.
- [The data on my dashboard does not look right.](http://help.getdor.com/en/articles/4450237-the-data-on-my-dashboard-does-not-look-right.md): Data discrepancy on the dashboard
- [Will I still have access to my data after my account is canceled?](http://help.getdor.com/en/articles/4450110-will-i-still-have-access-to-my-data-after-my-account-is-canceled.md)
- [My sensor has low batteries - what do I do?](http://help.getdor.com/en/articles/4450093-my-sensor-has-low-batteries-what-do-i-do.md): What to do if your sensor has low batteries.
- [My base station is offline. What do I do?](http://help.getdor.com/en/articles/4450087-my-base-station-is-offline-what-do-i-do.md): What do to if your base station is disconnected
- [My sensor is offline. What do I do?](http://help.getdor.com/en/articles/4450079-my-sensor-is-offline-what-do-i-do.md): What to do if your sensor is disconnected
- [One of my locations ‘Needs Attention’ - what do I do?](http://help.getdor.com/en/articles/4450071-one-of-my-locations-needs-attention-what-do-i-do.md): How to manage your locations and their associated devices.
- [How do I change my account email?](http://help.getdor.com/en/articles/4450056-how-do-i-change-my-account-email.md)
- [I lost my devices, what do I do?](http://help.getdor.com/en/articles/4449774-i-lost-my-devices-what-do-i-do.md)
- [Our store moved, how do I change the address?](http://help.getdor.com/en/articles/4449765-our-store-moved-how-do-i-change-the-address.md)
- [How do I connect my sensor over Wi-Fi?](http://help.getdor.com/en/articles/4449724-how-do-i-connect-my-sensor-over-wi-fi.md)
- [What data is available through the API?](http://help.getdor.com/en/articles/4449712-what-data-is-available-through-the-api.md)
- [My sensor won’t connect during activation.](http://help.getdor.com/en/articles/4449691-my-sensor-won-t-connect-during-activation.md)
- [My base station won’t connect during activation.](http://help.getdor.com/en/articles/4449682-my-base-station-won-t-connect-during-activation.md)
- [Can you exclude store employees from counts?](http://help.getdor.com/en/articles/4449638-can-you-exclude-store-employees-from-counts.md)
- [I can’t mount my sensor on the doorframe - can I mount it on the ceiling?](http://help.getdor.com/en/articles/4449674-i-can-t-mount-my-sensor-on-the-doorframe-can-i-mount-it-on-the-ceiling.md)
- [How does Dor measure accuracy?](http://help.getdor.com/en/articles/4449604-how-does-dor-measure-accuracy.md): Accuracy audits
- [Does the sensor count both directions?](http://help.getdor.com/en/articles/4449520-does-the-sensor-count-both-directions.md): Understanding ins and outs with your sensor
- [My batteries are dead - what do I do?](http://help.getdor.com/en/articles/4446687-my-batteries-are-dead-what-do-i-do.md): How to replace the batteries in your sensor
- [How accurate is the sensor?](http://help.getdor.com/en/articles/4449602-how-accurate-is-the-sensor.md): How to understand the accuracy of your sensor
- [Does Dor provide occupancy?](http://help.getdor.com/en/articles/4449600-does-dor-provide-occupancy.md): How Dor works

## POS Integrations

- [Why do my POS data metrics say ‘N/A’?](http://help.getdor.com/en/articles/7989486-why-do-my-pos-data-metrics-say-n-a.md): missing POS data
- [How do I configure my POS locations in the dashboard?](http://help.getdor.com/en/articles/5163213-how-do-i-configure-my-pos-locations-in-the-dashboard.md): How to link a location's Point of Sale data to the correct location in the Dor dashboard.
- [How do I set up a custom POS integration?](http://help.getdor.com/en/articles/4534540-how-do-i-set-up-a-custom-pos-integration.md): How to integrate a custom POS integration for your team.
- [I just finished authorizing my POS data with the dashboard, how long will it take to show up on my dashboard?](http://help.getdor.com/en/articles/7989524-i-just-finished-authorizing-my-pos-data-with-the-dashboard-how-long-will-it-take-to-show-up-on-my-dashboard.md): POS metrics on dashboard
- [How do I change the currency on my dashboard?](http://help.getdor.com/en/articles/10008738-how-do-i-change-the-currency-on-my-dashboard.md)